individual to join their team. Duties: Processing customer experience reports online Picking out facts that number in the subject of your e-mail. The post Customer Experience Analyst appeared first on freerecruit
passionate about providing exceptional service to customers and resolving their enquiries with efficiency methodical in their work approach Can communicate to customers and management effectively and clearly Communicate telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call Social Media Adverts – Facebook, Linked and other and general customer liaison Action specific targeted projects via email and phone calls e.g. hospice
passionate about providing exceptional service to customers and resolving their enquiries with efficiency methodical in their work approach Can communicate to customers and management effectively and clearly Communicate telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call Social Media Adverts – Facebook, Linked and other and general customer liaison Action specific targeted projects via email and phone calls e.g. hospice
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail e-mail advising on suitable options in line with customer requests and striving to exceed expectations. Achievement and detail-orientated and compulsive about taking care of small things Effective Communication Skills (effective
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and general customer liaison.
Action specific targeted projects via email and phone calls e.g. hospice long-term growth plan.
Some degree of cold calling is expected for specific projects
General Medical Aid scheme billing on a monthly basis.
Customer and office liaison during the ordering, delivery
Linkedin, and Google searching.
level of customer satisfaction. KEY PERFORMANCE AREAS Support Ignite in-house contact centres in organising regarding activity management including liaising with customer service and other department heads. 3-5 years fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to leadership team and those business teams impacting customer demand to create daily, weekly, monthly, and quarterly
providers. Answering Switchboard & transferring calls – not a busy switchboard. General communication sellers, attorneys, bond originators & sales agents. Creating hard copy files of all transactions & for credit checks – Co-ordination with letting agents. Checking lease documents have been completed correctly correctly - Co-ordination with letting agents. Compilation of cover sheets for files. Compilation of Tenants & Landlords – Co-ordination with letting agents. Managing maintenance requests with service providers
providers. Answering Switchboard & transferring calls – not a busy switchboard. General communication sellers, attorneys, bond originators & sales agents. Creating hard copy files of all transactions & for credit checks – Co-ordination with letting agents. Checking lease documents have been completed correctly correctly - Co-ordination with letting agents. Compilation of cover sheets for files. Compilation of Tenants & Landlords – Co-ordination with letting agents. Managing maintenance requests with service providers
JHB001020-HJ-1 Receptionist/Admin Must be able to screen calls. Will be doing filling and invoicing as well. Must personality and be able to handle conflict from customers well. Must be presentable.