Durban North area is looking for a SaaS / MSP Customer Success Consultant to join their growing team in-office role. The SaaS / MSP Customer Success Consultant works closely with customers to understand and improve point of sale to contract renewal. As a SaaS / MSP Customer Success Consultant, it is your role to be the company and actively using products/services. Build customer loyalty to reduce churn and increase upsell opportunities their desired outcomes Understand and provide insights on the entire client journey Own means of reliable
internal and external Stakeholders, including customer service interactions, reports, and repairs. They />
internal and external Stakeholders, including customer service interactions, reports, and repairs. They Responsibilities: Offers exemplary customer service, including maintaining customer relationships and ensuring relationships with service providers and clients to keep customer base. Resolves service desk issues and improves and document customer service actions and discussions. Analyze Jira ticketing system data, define patterns to lessen those recurring issues. Understand what data is needed to support the performance framework.
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned this will be done in accordance with the applicable data protection and privacy legislation. We confirm that
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned this will be done in accordance with the applicable data protection and privacy legislation. We confirm that
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned this will be done in accordance with the applicable data protection and privacy legislation. We confirm that
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned this will be done in accordance with the applicable data protection and privacy legislation. We confirm that
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned this will be done in accordance with the applicable data protection and privacy legislation. We confirm that
team metrics and performance to drive continuous customer improvement Ensure team members are achieving to effectively communicate with team members, customers, and internal teams Understanding of financial Strong analytical skills and the ability to use data to drive performance and improve processes Key Competencies
team metrics and performance to drive continuous customer improvement Ensure team members are achieving to effectively communicate with team members, customers, and internal teams Understanding of financial Strong analytical skills and the ability to use data to drive performance and improve processes Key Competencies