dedicated individual to join our client as a Debt Review Team Leader. In this role, you will be responsible operations end-to-end processes, and ensuring that all team outcomes are met in line with our policies and best duties. Purpose: As a Debt Review Team Leader, you will play a key role in our team, providing oversight relationships with both clients and members of the team. Proactively assist in completing general admin directed/requested. Provide support to the Operations team, responding accurately and timeously to requests
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking glass/ insurance industries 2 years in a 2IC or team leader role within a large contact centre Excellent
To manage and lead a small team of sales and administrative staff ensuring that the unit's sales and met efficiently and effectively. Manage the Sales team activities and performance. Set individual sales the Morebo Group. Provide direction to the Unit team members to achieve the Unit's goals and establish monthly individual performance reviews with Unit Team members with less than 24 months service in the and swiftly communicate such changes to the Unit Team members in a properly documented manner. Provide
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer customer technical queries. The Team Leader will be responsible for driving customer satisfaction and implementing innovative support strategies, managing team productivity, and maintaining high technical and technical support delivery. • Plan and coordinate team activities to meet operational goals. • Analyse operations of the second line technical support team. • Ensure effective handling and resolution of escalated
incidents) Monitor the Case Management System Ensure that team members complete mandatory training on systems and applied during the investigation Ensure that the team maintains high quality data capture, updates, attachments entries Provide daily, weekly and monthly stats on team productivity and performance Identify shortcomings other complaints People management - ensure that the team performs at the best levels Coach and guide staff customer / merchant complaints Experience managing teams and shifts Relevant Diploma / Certificates / Training
Johannesburg, is urgently seeking an experienced Team Lead to manage a team of developers and to provide guidance responsible for, but not limited to: Ensure the team's performance and productivity through effective
specialist as clients in calling them for debt collection
NB Must have ICD-10 Coding experience collecting payments on specialist Doctors' accounts (I.e. Surgeons Matric Credit Control/debt collection within a medical bureau, performing collections on specialist doctors' accordance with our credit control/debt collection policy Experience in collecting payments for specialist patient providing relevant documentation as required Collect payments directly from patients for accounts where patients Follow the handover process once the collection process is completed Perform any additional duties
join our team and make a difference in people's lives while building a rewarding career. As a Debt Review You will verify budgets and debt commitments, agree on an interim debt repayment plan, and work with Credit Act (NCA) Debt Counselling/Mediation/Rehabilitation processes Debt Collection Basic understanding Requirements: 2 years of experience in Debt Review, credit collections, or banking environment
We are in need of someone who does Debt Collecting via the phone. Will also do some Debit order returns