to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach suggest changes to Training content and delivery Collect feedback on Knowledge and Skill gaps from Gradbay Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach suggest changes to Training content and delivery Collect feedback on Knowledge and Skill gaps from Gradbay Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
understanding and decision-making processes by collecting, analysing, and reporting of data to the various identifying areas for improvement across business KPIs Collect, sort, filter, analyse data and interpret the results
Daily IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents
Interpersonal management skills. Key Performance Areas: Collect, store & manage data effectively. Analyse large
Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence
Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence
business goals Identify KPIs and establish data collection and measurement protocols Feature Engineering:
performance indicators (KPIs) and establish data collection and measurement protocols
Feature
mentorship, and support.