needs and promote our service offerings.
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
contact centre that specialises in the fields of customer experience, sales and administration in the B2C several leading blue chip companies to optimise service, support and sales. Collaboration is at the core cohesive team. ELS is part of the Morvest Group which services clients globally. Our objective is to support play a pivotal role in providing exceptional customer service and support to cat and dog owners, breeders Assist with Registration and Membership Promote Services Address Breed-Specific Inquiries Query resolution
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
in nearby areas. Answering incoming calls from customers regarding inquiries, complaints, and product information information. Providing excellent customer service by addressing customer concerns and resolving issues promptly promptly. Upselling products and services to customers based on their needs. Following call center scripts Maintaining a high level of professionalism and customer satisfaction. Reside in or near Alexandra (Woodlands Minimum of 2 years call center experience in customer services and sales. Excellent communication skills
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
North seeks the services of Securities Services Analyst rep SSH (Securities Services Head) South Africa maintenance, creation of client communications and service to custody clients, support SSH South Africa in business management. POSITION OBJECTIVE: Securities Services analyst takes responsibility for client account maintenance, creation of client communications and service to custody clients, support SSH South Africa in closure as well as amendments Creation of Market and Service watches for clients Assist SSH and Product Manager(PM)
OF THE SENIOR AUDIT MANGER: FINANCE AND SHARED SERVICES Purpose: To deliver on the annual audit plan thereby
Industry is urgently looking to employ a Securities Services Analyst on a Fixed Term 12-month contract. The maintenance, creation of client communications and service to custody clients, support SSH South Africa in closure as well as amendments Creation of Market and Service watches for clients Assist SSH and Product Manager(PM) maintenance and improvements of the Market Profile, Service Profile, Risk Map, Holiday calendar, etc for clients years practical work experience in Securities Services University degree Excellent written and communication