looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes for the customer operations department, responsible for building customer operation and customer loyalty g>
in the Corporate Marketing and Communications department.
Main duties and responsibilities
Focus
• To provide an efficient customer service to internal stakeholders
• Liaising with
professional and consistent service to ensure 360 degree campaigns delivered by the department
• To take ownership
users. Our objective is to achieve exceptional customer engagement, foster intimacy, drive website traffic promoting our products/services while providing support to existing and potential customers. Your expertise the information Collaborate with other departments (customer relations, sales etc) to manage reputation marketing channels Positive attitude, detail and customer oriented with good multitasking and organisational
users. Our objective is to achieve exceptional customer engagement, foster intimacy, drive website traffic promoting our products/services while providing support to existing and potential customers. Your expertise the information Collaborate with other departments (customer relations, sales etc) to manage reputation marketing channels Positive attitude, detail and customer oriented with good multitasking and organisational
and technology to create innovative products and services, empowering you to invest in and take personal Marketing Manager, you will oversee the marketing department, devising and executing comprehensive marketing overall communication to key stakeholders and customers to ensure communication is professional and consistent are made on a continual basis and products and services are effectively communicated via the website Oversee all products and services Create excellent customer journeys for all products/services Implement the necessary
and technology to create innovative products and services, empowering you to invest in and take personal Marketing Manager, you will oversee the marketing department, devising and executing comprehensive marketing overall communication to key stakeholders and customers to ensure communication is professional and consistent are made on a continual basis and products and services are effectively communicated via the website Oversee all products and services Create excellent customer journeys for all products/services Implement the necessary
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
ties:
We require the services of an experienced Public Relations Officer to join our dynamic management team Responsible for internal newsletter. Assist Tender department as and when required. B Degree or 3-year Diploma Excellent time management skills. Excellent customer service skills. Analytical. Accuracy and attention
We require the services of an experienced Public Relations Officer to join our dynamic management team Responsible for internal newsletter. Assist Tender department as and when required. B Degree or 3-year Diploma Excellent time management skills. Excellent customer service skills. Analytical. Accuracy and attention