optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
RedCat Recruitment is seeking a SERVICE ADVISOR for a well-established experience as a Service Advisor is essential.
Report to the Service Manager and and Foreman.
Welcome customers and capture the relevant information, assuring that client needs ordered, and bookings are made to suite customer.
Keep customers up to date about information on status
Handle queries / concerns of customers as per the customers concerned on a daily basis.
Make
vehicle brand is currently looking for a Service Advisor to join their growing team.
Reference: CAW005579-LH2-1 Service Advisor - Midrand ( A fast growing motor vehicle brand is currently currently looking for a Service Advisor to join their growing team. Requirements: Automotive knowledge and experience Drivers license Duties: Customer Interaction: Greeting customers, scheduling service appointments, and effectively with them throughout the service process. Providing information about services, pricing, and timelines professional manner. Service Consultation: Conducting thorough consultations with customers to understand their
and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries and and warranty repairs. Resolving customer complaints and ensuring customer satisfaction. Compliance and Reporting:
Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues
Contact Centre Agent to deliver excellent customer service to all stakeholders. Essential Requirements Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able to work flexible stakeholders in order to offer superior customer service. Manage all customer queries professionally and efficiently to deliver on the promise to the customer. Ensure that all customer details are accurate and maintained
Contact Centre Agent to deliver excellent customer service to all stakeholders. Essential Requirements Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able to work flexible stakeholders in order to offer superior customer service. Manage all customer queries professionally and efficiently to deliver on the promise to the customer. Ensure that all customer details are accurate and maintained
Objective: · To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails in line with : To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing overall SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls regards to scheduled medicine queries. • Advise customers of legal requirements and SOP relating to HFD
Objective: · To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails in line with : To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing overall SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls regards to scheduled medicine queries. • Advise customers of legal requirements and SOP relating to HFD