improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
clearly communicate with team members across departments Time management: Highly organised and able to
clearly communicate with team members across departments Time management: Highly organised and able to
Senior Project Manager – Financial Services /6 month contract Johannesburg Requirements Responsible for for delivery management in financial services space Excellent leadership Good communication skills Problem-solving
Senior Project Manager – Financial Services /6 month contract Johannesburg Requirements Responsible for for delivery management in financial services space Excellent leadership Good communication skills Problem-solving