satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based functioning, procedures, systems and data of the contact center, which will include daily operations, capacity Requirements: BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration:
Africa, with strategic service and maintenance centers. Client base - Europe, Asia and Africa. Mechanical
performing preventive maintenance and for calling-in repairs Standby and call-out as and when required Off-load
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and
work related purposes. Manage any breakdown from call received to solution implemented. Obtain all relevant
work related purposes. Manage any breakdown from call received to solution implemented. Obtain all relevant
requirements Depot maintenance inclusive of HC Dept and Call Centre in conjunction with building Maintenance
requirements Depot maintenance inclusive of HC Dept and Call Centre in conjunction with building Maintenance