Technical Continuity Management (TCM)
- Third Level Support
- Incident Management (IM)
- Change
An exciting position exists for a 1st level support Technician for a Telecommunications company in JHB
and mostly responsibility. Desired Experience Mid-level: 4-6 years' experience Programming experience in
role:
test Defect logging, retest, and change request entry Knowledge transfer to the client and team members Years' experience in manual testing ISTQB foundation level is a plus Experience with test analysis and design
within budget and timelines and to the correct level of quality and performance to enable client services core duct and fiber routes, spurs, and PoP sites entries, MMRs. Develop Policies, Procedures, Processes
analysis / certificate in programme analysis / entry certificate business analysis - PLUS Data analysis analysis / certificate in programme analysis / entry certificate business analysis - PLUS Data analysis
analysis / certificate in programme analysis / entry certificate business analysis - PLUS
assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the clients record via regular time and ticket/ task time entries. Provide guidance and training to customer personnel
/>Desirable: CompTIA Security+.
Cisco Certified Entry Networking Technician (CCENT).
Cisco Certified