supervision as possible and be willing to go the extra mile to achieve any given goals.
stomer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satis
Must be prepared to travel extensively and work extra hours if required
Must be willing and available
Must be prepared to travel extensively and work extra hours if required
Must be willing and available
ensure processes and procedures are adhered to. Coach Agents on issues arising during the course of operations experience work problems providing appropriate coaching, direction and resolution Respond appropriately Provide statistical and performance feedback and coaching to each team member as prescribed by the operating made must be consistent for all team members • Coaching and leadership practices for the team assist in levels; manage resources; good time management • Coaching Skills with an even temperament and the ability
days over Christmas time with all public holidays extra.)
relationships and engage customers by taking the extra mile. Frequently attend educational seminars to
relationships and engage customers by taking the extra mile. Frequently attend educational seminars to
customer satisfaction Meet/Exceed Sales target Go the Extra mile with customer engagement All other related
that agents meet performance targets, providing coaching and training to improve agent performance, and ensure targets are met.