recruit a Service Centre Analyst to work within the IT department of Clicks Group Services. The role Head Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The cost effective management of IT Incidents and service requests from end to end point of view and to provide provide dynamic IT Support within the agreed Service Promise. Job Objectives Providing telephonic and track all incidents and service requests Taking ownership of incident and Service request from initiation
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing needs. Address performance issues and implement corrective action plans when necessary. Identifying issues
the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states
the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
actions to ensure securities are updated and valued correctly on InvestOne / Investran and no asset pricing calculations to ensure that they are reflected correctly in the Accounts / NAV.
ing that the machines or vehicles are serviced at the correct intervals
Building Engineer (3-Year FTC) (Building Maintenance Services) Location: Cape Town, Western Cape Position Overview: experienced Building Engineer at a leading financial services group , located in Cape Town . The main purpose Responsibilities include: Manage and monitor operational, corrective, and preventive maintenance as well as the equipment replacement programme. Manage the work of all external service providers to ensure compliance with contractual of building systems . Manage stakeholders and service level agreements . Develop plans and apply techniques
accordance with the agreed targets and customer service level benchmarks;