overall performance of the regional Time & Attendance technology systems for all operations. Evaluate Manage all licensing exposure within the Time and Attendance infrastructure. Provide experienced (Level 3) for IM service specialists concerning Time and Attendance for all Access control Infrastructure. Manage the Time & Attendance environment. Manage costs associated with Time & Attendance transparently global service delivery review with the Time & Attendance vendors, with input from the regions. Act as
Support
6 Months in Midrand. This role requires you to attend to day-to-day customer queries and to manage and management experience FICA knowledge RESPONSIBILITIES: Attending to assigned queries in a timeous manner. Meeting
Requirements:
6 Months in Midrand. This role requires you to attend to day-to-day customer queries and to manage and
RESPONSIBILITIES:
are Accessible to Internal and External Customers Attend IT incidents and requests. Configure new equipment Bi-annual asset verification. AV Support Attend to AV requests. Attend to 1st line AV problems and escalate
external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all knowledge sharing sharing sessions. · Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr developers to continually Monitor and ensure that all support calls are attended to and that all tickets are resolved within the the SLA. • P1 & P2 issues need to be attended to if and when required (including after hours) • Ensure
as per project requirements and report findings Attend Quality Calibration sessions and ensure variance Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period period sign off/certification is up to date Attend Trainer Certification programmes – internal/external
Internal and External Company Customers
- Attend IT incidents and requests.
- Configure new
verification.
AV Support
- Attend to AV requests.
- Attend to 1st line AV problems and escalate