Technical Support Manager in Cape Town. Responsibilities: Supporting clients Managing the support tickets tracker Managing support staff Managing new product testing process Managing faults on products Managing fields Excellent problem-solving skills Ability to manage multiple tasks simultaneously Proficiency in keeping
Technical Support Manager in Cape Town. Responsibilities: Supporting clients Managing the support tickets tracker Managing support staff Managing new product testing process Managing faults on products Managing fields Excellent problem-solving skills Ability to manage multiple tasks simultaneously Proficiency in keeping
and efficient service to our clients leading, managing, developing and motivating a team of call centre regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on jobs. Provide input into work procedures and processes that support the company and departmental procedures conducive to a productive working environment. Provide input into team awards and implement and manage incentive on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating
customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams Matric and minimum three years admin, data order processing experience Ability to liaise confidently with 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound payment Receiving and actioning orders via email Processing customer orders and back orders daily Increasing
customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams Matric and minimum three years admin, data order processing experience Ability to liaise confidently with 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound payment Receiving and actioning orders via email Processing customer orders and back orders daily Increasing
customers informed about their inquiries, updating and managing incidents, and escalating issues when necessary follow procedures for managing major incidents, stay updated on company processes, and help new team members their inquiries through phone and email. Update and manage incidents, making sure they are resolved within
any outstanding documents. To follow the claims process and capture the claim information into the system claim expectation is adequately addressed and managed by applying the principles and effectively communicating and escalated claims as identified by management are processed within 2 hours. Interacting with medical
any outstanding documents. To follow the claims process and capture the claim information into the system claim expectation is adequately addressed and managed by applying the principles and effectively communicating and escalated claims as identified by management are processed within 2 hours. Interacting with medical
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating successful). Please note that your information will be processed for recruitment purposes only or for such purposes
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating successful). Please note that your information will be processed for recruitment purposes only or for such purposes