ideal candidate will be able to deliver good customer service in a friendly, enthusiastic manner. The Operations OPERATIONS : Receives transport order from the customer and ensures all relevant information is received turn in on DRO Ensure free days are allocated to customer; captured to ensure turn in within free days DROGON pack: Customer DRO, empty turn in and Customer POD goes with the driver to the port and to customer for escalated issues Ensure professional and effective customer service The successful applicant will have the following:
ideal candidate will be able to deliver good customer service in a friendly, enthusiastic manner. The Operations OPERATIONS : Receives transport order from the customer and ensures all relevant information is received turn in on DRO Ensure free days are allocated to customer; captured to ensure turn in within free days DROGON pack: Customer DRO, empty turn in and Customer POD goes with the driver to the port and to customer for escalated issues Ensure professional and effective customer service The successful applicant will have the following:
Account Manager who is able to nurture and grow customer relationships and act as liaison between the company and expectations of key customers and swiftly and efficiently resolve customer queries and complaints Mitigate risks associated with customer relations and operations. Expand the customer base through upselling strategies, and successfully on-board all new customers. Utilise industry knowledge and competitor insights operational delivery of our solutions to meet customer needs and objectives Ensure client's operational
Account Manager who is able to nurture and grow customer relationships and act as liaison between the company and expectations of key customers and swiftly and efficiently resolve customer queries and complaints Mitigate risks associated with customer relations and operations. Expand the customer base through upselling strategies, and successfully on-board all new customers. Utilise industry knowledge and competitor insights operational delivery of our solutions to meet customer needs and objectives Ensure client's operational
Carrier liaison Liaise with carriers and any other service provider to enable smooth end-to-end process Manage
Carrier liaison Liaise with carriers and any other service provider to enable smooth end-to-end process Manage