and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
all servers and end user devices Management of Helpdesk service requests Monitor and respond to system
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
system maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis