Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2
services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting manner through the effective implementation of helpdesk and application software. Administers and maintains Managers all helpdesk activities for the location. Responds to and resolves escalated Helpdesk issues. Management
email and server support Keeping documentation and helpdesk tickets up to date Any additional IT related tasks
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
Reference: CPT006960-ST-1 IT HELPDESK SUPPORT SPECIALIST - EE Candidates preferred SANDTON R 480 000 iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) iManage skills will advantage End-support: Handle user requests via the Helpdesk system, telephone and e-mail. Provide timely and
Service Level Agreements Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean
and manage active directory user accounts Overse helpdesk activities Asset management Office management
Office printers/scanners Maintain a support helpdesk Helpdesk availability 24/7/365 Support analysis and