ars working experience in an IT Support or IT helpdesk position
Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2
services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting manner through the effective implementation of helpdesk and application software. Administers and maintains Managers all helpdesk activities for the location. Responds to and resolves escalated Helpdesk issues. Management
email and server support Keeping documentation and helpdesk tickets up to date Any additional IT related tasks
takes
Quotes
Server support
Use helpdesk system
Ensure customer satisfaction
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
WAN)
- Provide 2nd line support to users on helpdesk
- Boardrooms and printers
- Provide
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting manner through the effective implementation of helpdesk and application software.
whole technology landscape.