history of building world-class technology-based hiring solutions tailored for the South African market market, but believe that the core of effective hiring lies in putting people first We are proud members of
history of building world-class technology-based hiring solutions tailored for the South African market market, but believe that the core of effective hiring lies in putting people first We are proud members of
and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately
support to External clients and Internal staff to resolve technical queries; ● Performs customer relationship ● Ensures technical issues are identified and resolved promptly. Builds and maintains business relationships
Deliver services and support to existing client base Resolve end-user related Incidents and keep accurate records Ensure Service Delivery within SLA criteria, to resolve and escalate where required Document technical
resources on staffing needs and participates in the hiring and training process ● Manages departmental budget
& configuring workstations Diagnosing & resolving hardware & software related issues Network
equipment for optimal signal strength and coverage. Resolve network issues, including interference and connectivity collaboration with the Level 2 team. Diagnose and resolve customer connectivity issues related to high site
community. Assist in identifying, documenting, and resolving system performance issues. Participate in workshops community. Assist in identifying, documenting, and resolving system performance issues. Participate in the
and Galileo systems. Offer technical support to resolve GDS-related issues for internal teams. Create user technical skills with the ability to troubleshoot and resolve system issues. Excellent communication and interpersonal