Durban North area is looking for a SaaS / MSP Customer Success Consultant to join their growing team in-office role. The SaaS / MSP Customer Success Consultant works closely with customers to understand and improve point of sale to contract renewal. As a SaaS / MSP Customer Success Consultant, it is your role to be the communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist
Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
and call on prospects and acquire new business. Build and promote strong, long-lasting customer relationships activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent
and call on prospects and acquire new business. Build and promote strong, long-lasting customer relationships activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent
in accordance with set objectives. Analysing customer requirements to identify value add opportunities according to customer and company requirements. Presenting structured proposals relating to customer requirements excellent professional business relationships with customers. Establishing excellent working relationships vehicle. A strong customer service orientation and the ability to develop strategic customer relationships
in accordance with set objectives. Analysing customer requirements to identify value add opportunities according to customer and company requirements. Presenting structured proposals relating to customer requirements excellent professional business relationships with customers. Establishing excellent working relationships vehicle. A strong customer service orientation and the ability to develop strategic customer relationships
globally. Write clear marketing copy for products and services which follows brand guidelines and helps to improve of your blogs and long-form content Identify customers' needs and gaps in content and become proactive
globally. Write clear marketing copy for products and services which follows brand guidelines and helps to improve of your blogs and long-form content Identify customers' needs and gaps in content and become proactive
Safety systems comply with required standards. Key customers for this role would include Senior Management Management, Production Department, External Customers, Dispatch Department and the Technical Department. Working
over to coordinator when sampling. Liaise with customers occasionally. Complete spec sheets & style