Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing Software Development Solutions External Client Service Account Manager appeared first on freerecruit.co
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create support to the agents in the call centre Handing the daily IT Incidents service requests and close looping looping Serve as the first point of contact for customers seeking technical assistance over the phone or email maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates experience as a help desk technician or other customer support role Graduate with specialization in Information
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
Logistics Company with footprint in all major SA centres has an opening in their Durban office. This is ways of presenting and analysing data to improve customer and user experience as well as identify ways to
system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support: Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support: Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Collaborating Centre for HIV Research and Policy and is recognised as a DSI-NRF Centre of Excellence servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
Support Engineer is wanted by a dynamic Internet Service & Network Specialist to join its Durban division and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions follows up on escalated calls to ensure completion and feedback. Maintain service and quality levels according standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates