all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
relevant matters in the different forums. Incident management system through reporting, investigating,
and ensure next steps are followed as per Incident Management process until resolved Provide assistance
attendance, overtime, duty rosters, incident reports etc. Management of time and attendance system extracting
attendance, overtime, duty rosters, incident reports etc. Management of time and attendance system extracting
managed throughout the organisation. Incident investigation management for all HSSE related incidents to