Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help design
Takes responsibility and accountability for incident management as per ITIL standards and best practice •
Write and maintain support documentation, incident management processes, technical specifications and user
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
ensure swift resolution. Incident Reporting: Collaborate with line managers to report and manage incidents
Accountabilities Incident and Problem Management – responsible for 3 rd line incident and problem management in relation
Studio 2019 • General Toolset exposure o Incident management systems such as Manage Engine o Scrum / agile