superior customer service, to sell Short term Insurance products to existing and potential members. We Telesales experience Minimum 6 months’ Short-term insurance experience Knowledge and Skills: Attention to
Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and objectives evaluation. Reports on agent, workforce, and quality performance Managing the agents and workforce requirements requirements Training agents where required. Setting process and quality standards Evaluating service delivery
complex environment is managed through internal agents and a network of external services providers. The under limited direction, for managing and training agents, setting objectives, assigning cases, updating performance indicators and incoming workload of agents to maximize productivity, efficiency, compliance both internally and externally. Coach and hold agents accountable for agreed timeliness, accuracy of policies Recruitment and retention of competent agents Regular monitoring of cases and the performing
members on Insurance confirmation. Ensuring replacement policies are in place. Capturing of insurance details calls to members to confirm insurance cover. Outstanding short term insurance demand letters. Perform document of inbound queries related to cancelation of insurance cover. Ensure all up to date documents are linked calls related to insurance confirmation. Liaise direct with insurance companies on insurance confirmations confirmations. Handover of vehicle contracts with no insurance to the Legal team. Handover of vehicle contracts where
Claims support and administration Liaising with insurers to follow up on outstanding documents Reactive Experience: Minimum 1 years' applicable Short term Insurance Customer Service and Claims experience Minimum
(advantageous) 1-2 years Contact Centre experience in life insurance administration Knowledge and Skills Computer literate
external audit findings are implemented Manage insurer referrals and out of mandate actions Team motivation Telesales experience Minimum 3-4 years Short-term insurance operational experience Knowledge and Skills: Report