and trouble shoot. - Provide telephonic support to users if possible. - Provide physical assistance to problems to senior customer engineer if necessary. - Provide temporary PCs to users when necessary (prioritise) - Prioritize user problems based on severity. - Train user on how to use IT equipment. - Research and IT equipment. Network and Telephone Support - Provide daily operations support and maintenance for network monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists
- Coach and provide training to colleagues and users as necessary. - Conduct user training and compile
Meet with end users and gather requirements. User training & User sign off. Compiling of user and operational stand in Team Lead. Identify technical debt, providing solutions and tracking of the technical debt. and tasks to the feature team in collaboration. Providing feedback to stakeholders on the technical status relevant stakeholders. Ensuring that technical training and development of the feature team is identified team cohesion, collaboration, and wellbeing. Providing status and delivery updates to the Delivery Assurance
Manage a team and oversee team deliverables, providing guidance and support as needed.
of security awareness among employees through training, education, and regular communication. Oversees to detect and respond to security threats and providing regular reports to executive leadership and stakeholders associated with third-party vendors and service providers and implementing risk mitigation strategies. Effectively and external security audits and assessments. Provides guidance and leadership to the information security
to joint application design (JAD) sessions and provide the required output/feedback where necessary Research accessible for stakeholder consumption Assist with training requirements and documentation Business optimisation can be optimised either to: Create efficiencies; Provide better controls; Reduce complexity; Enable the relationships with internal and external clients by providing advice and assistance . Create understanding of
end-users to understand business requirements and provide Citrix solutions that meet organisational needs; with stakeholders to convey technical concepts, provide support, and address user concerns related to Citrix Citrix environments. 5. Training and Mentorship: Provide guidance, training, and mentorship to junior
Gather requirements from end-users, providing coaching and training as necessary. - Conduct system audits
and resolving technical issues. Providing technical support and training to end-users. Required Qualifications:
data
• Consolidate, analyse, interpret and provide high quality business intelligence and analysis
needs and drive the strategy for the business by providing insight and managing
data analysis and interpretation
strategic issues and business-related challenges
• Train stakeholders on how to use business intelligence