is looking for a SaaS / MSP Customer Success Consultant to join their growing team. Please note: this in-office role. The SaaS / MSP Customer Success Consultant works closely with customers to understand and contract renewal. As a SaaS / MSP Customer Success Consultant, it is your role to be the client's partner on ensure their expectations, goals and needs are met. Key focus is to support the client's product adoption negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to
& Safety systems comply with required standards. Key customers for this role would include Senior Management multi-functional team's incl. management to develop, execute and conduct effective problem-solving techniques
Prepare statements and reports for the company accountant. Dispatch statements and copy invoices to customers Address and resolve queries appearing on customer accounts promptly. Respond to client inquiries and resolve Minimum Matric qualification with a focus on accountancy; a post-matric qualification in Finance is advantageous
niche is the accounting industry, so it is important to know and embrace the accounting industry to make SEO-best practice in mind Experience writing for the accounting/finance industry is also a major plus Experience
niche is the accounting industry, so it is important to know and embrace the accounting industry to make SEO-best practice in mind Experience writing for the accounting/finance industry is also a major plus Experience
OnBoarding Host online web meetings with clients to consultatively guide them through the onboarding process,
Building and maintaining the website front-end is key for creating a positive user experience from creating
and Management - Take ownership of the data and key data systems and providing support to relevant departments