Understanding the call centre metrics and consistently achieving minimum metrics. Capturing and recording Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete and accurate
Understanding the call centre metrics and consistently achieving minimum metrics. Capturing and recording Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete and accurate
Insurance channel. Alongside meeting the required metrics set out by business, this role will be able to
reporting and feedback Analyze call centre data and metrics to identify trends, track performance, and generate
Daily monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in
opportunities
• Monitor and analyse sales performance metrics to identify areas for improvement
• Stay informed
internal and external stakeholders using key account metrics
Minimum Requirements
• Define, drive and report on customer success metrics • Drive regular check-ins with key accounts to goals Reporting • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
lead projects through completion Establishing CX metrics and targets Acquiring and compiling structured