management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
and general user support.
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
platforms is often required. Experience with ticketing systems like ServiceNow for incident management
platforms is often required. Experience with ticketing systems like ServiceNow for incident management