management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
and general user support.
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
and Kafka environment Following up on incident tickets to make long term improvement The team operates
all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer