responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across be advantageous.
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and
are not damaged Work overtime when required / Night Shift from 20h00 TO 05h00 Give Driver Training to drivers/customers dealership/suppliers/customers. Qualifications and Experience A minimum of Grade 12 Must have a valid driver’s
are not damaged Work overtime when required / Night Shift from 20h00 TO 05h00 Give Driver Training to drivers/customers dealership/suppliers/customers. Qualifications and Experience A minimum of Grade 12 Must have a valid driver’s
are not damaged Work overtime when required / Night Shift from 20h00 TO 05h00 Give Driver Training to drivers/customers dealership/suppliers/customers. Qualifications and Experience A minimum of Grade 12 Must have a valid driver’s
DUTIES
Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system
friendly attitude at all times (even when not on shift and in uniform)
Comply with and implement all
tidy
Ensure that handover takes place at end of shift
HSEQ compliance, awareness and checklists
Key Skills and Experience
Grade 12
Good knowledge
knowledge of all the Company products
Previous experience in a customer relationship environment
Computer
grade C aggregate in mathematics. Experience: Previous experience in a customer support role. Strong to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis. Must Must be willing and flexible to work rotational shifts. Basic understanding of betting and betting odds
grade C aggregate in mathematics. Experience: Previous experience in a customer support role. Strong to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis. Must Must be willing and flexible to work rotational shifts. Basic understanding of betting and betting odds
Willingness to work irregular hours, including nights, weekends, and holidays, based on client schedules 12 Valid Psira Certification 3 Years working experience as a security guard Must reside in the North