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with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 12
The contact centre service will support the channels below (and any support (both inbound and outbound).
and profitable product suite for the Group. REQUIREMENTS FOR THE ROLE To succeed in this role, you will variety of had and soft skills. These are the requirements for the role. You are highly organised with Both written and verbal communication skills are required to enable efficient and professional communication sales, compliance, and customer service You have experience working with annuity-based products Your business skills are advanced. A good commercial acumen is required to make informed decisions about the enhancement
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We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Qualifications required:
Our client requires the services of a Delivery Assurance Manager (Senior) – Midrand/Menlyn/Rosslyn/Home POSITION: Until December 2026 EXPERIENCE: 6-8 Years related working experience. COMMENCEMENT: As soon as team from a requirements engineering point of view. Fulfil the prioritised requirements using agile methodologies business requires. Provide operational-related support to the team where required. Will be required to work FuelledbyPassionIntegrityExcellence QUALIFICATIONS/EXPERIENCE Degree in Computer Science, Business Informatics
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX and procedures. Continuously review training requirements and facilitate further training identified for
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX and procedures. Continuously review training requirements and facilitate further training identified for
the Job To play a key role in shaping the user experience of our digital products and services tailored of business users across various touchpoints. Required to work in an agile environment using design thinking completed. Minimum Experience: Minimum 2 years experience in user interface and user experience design Critical applications Knowledge of regulatory compliance requirements related to business banking operations Business
the Job To play a key role in shaping the user experience of our digital products and services tailored of business users across various touchpoints. Required to work in an agile environment using design thinking completed. Minimum Experience: Minimum 2 years experience in user interface and user experience design Critical applications Knowledge of regulatory compliance requirements related to business banking operations Business
for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully as specified by the FSCA Minimum Experience: 1 - 2 years experience in a similar environment