the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for the Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting churn customer account management experience • Proven experience executing customer experience and retention campaigns campaigns • Proven experience with the management of teams, including personal and professional growth of Positive attitude, well-presented and professional • Experience in sales and revenue growth • Ability to build
implementation. Project management and multinational experience.
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX objectives are set. Required Experience: At least five (5) years active experience managing operations and
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX objectives are set. Required Experience: At least five (5) years active experience managing operations and
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Law or Information Technology). 2-3 years BEE experience. Must have a valid driver's license and own reliable
advantageous.
switches, routers, video equipment etc. Equipment experience – Cisco, Mikrotik, Juniper End user training Manage auto attendants Teams voice new starters/leavers for customers Powershell script Manage resource push new apps Intune & Knox – new starters / leavers Zero touch configuration profiles Apple DEP Device
monitoring equipment. Candidates Must have Secondary School Qualification Degree in Computer Science or related qualification preferred Experience 6 – 8 years’ work experience At least 6 years’ experience in implementing
Completed High School (Grade 12)