when required by the team QUALIFICATIONS AND EXPERIENCE REQUIRED Matric Diploma in ICT and Application Information Technology Minimum of 3 years of experience as a Business Intelligence Analyst or similar similar position preferred 2 years' experience in a contact centre as a business intelligence analyst required required Accounting/Finance experience preferred Familiarity with reporting in sales, marketing, and other other operational departments Experience in working with the following tools: Microsoft BI Tools (SQL/S
equivalent Experience in IT systems engineering Excellent IT security incident response Experience with computer network vulnerability testing tools and techniques Experience with vulnerability remediation in and across centric documentation and evidence collection Experience with industry standard InfoSec tools and techniques
performance improvements (KPI's) and improve customer experience through recommendations on how to improve the key themes/trends related to quality, customer experience and other key business performance indicators calls on a range of areas, including customer experience, sales process, sales maximization, regulatory Grade 12 matric with Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in coaching/mentoring
through others Strong problem-solving skills Experience, Knowledge and Qualifications Bachelor's degree Psychology, Communications or Business 4 years' experience within a change management, implementation specialist application of change management methodologies 3 years' experience in leadership or supervisory role Relevant industry understanding of how people respond to New Initiatives Experience with large-scale organisational change (Advantageous) challenges experienced within the BPO sector Experience and knowledge of change management principles
have a broad technical skillset and extensive experience in this industry. As a result, the candidate Good communications skills (verbal and written) Experience using different development methodologies by Bachelor's degree or equivalent experience 4-6 years of industry experience Technical depth across multiple
Engineering (preferable) 5 years' experience in an analyst role Proven experience in analysing business systems knowledge of Process Optimization tools BPMN, UML Experience in a Logistics and/or Shipping environment will
Office Experience, Knowledge and Qualifications 1 Year experience in Training Retail Experience Markert
Office Experience, Knowledge and Qualifications 1 Year experience in Training Retail Experience Markert
AND EXPERIENCE REQUIRED Matric required Financial degree or diploma required 3 years of experience in
documents to bank for LC establishments. SKILLS & EXPERIENCE Accuracy Effective communication Problem solving solving 5 years inventory / stock controller experience in a similar environment Proven track record with