Knowledge, Skills and Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure Seasoned level of experience managing support in an organisation supporting enterprise IT customers Seasoned
and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals processes, data flows, constraints, environments, and non-functional requirements. Understand the portfolio's
and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals processes, data flows, constraints, environments, and non-functional requirements. Understand the portfolio's