Offer first call resolution to client. 8) Remote Diagnostic, Remote user Mobile Support 9) Logging and Allocation
Support) tol manage and support tickets as assigned. (Remote Support) Deal with all IT Tickets assigned To deal software audits Desktop/Printer/Network support (remote/onsite) Office 365 maintenance and support Deal Setup of new Office 365 users and new IT Hardware (remote set up) O365 tenant creation and maintenance (user/license up to date including hardware /software audits Remote support for telephony services including data and jobs Setup monitors Troubleshoot monitor alarms Remote support customers machines General desktop support