Apply your corporate strategy, planning and reporting experience, craft strategy and drive implementation
shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions. Demonstrated leadership skills, ability to set vision and strategy, and drive implementation. Proficiency in public
shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions. Demonstrated leadership skills, ability to set vision and strategy, and drive implementation. Proficiency in public
execution of business and all resources to Company Strategy and initiatives to success. Ensure the achievement to ensure targeted levels of Net Promoter Scores (NPS) are achieved. Enforce and effectively manage compliance
execution of business and all resources to Company Strategy and initiatives to success. Ensure the achievement to ensure targeted levels of Net Promoter Scores (NPS) are achieved. Enforce and effectively manage compliance
consultants to be done monthly to ensure excellent NPS scores. General Admin including: Schedule Management
identify process improvement opportunities; Support the NPS (Net Promoter Score) program through managing, analysing
complaints to enhance customer satisfaction scores (NPS). Health, Safety & Compliance: Ensure adherence
execution of end-to-end campaign blueprints based on strategy // Actively drives reuse of selected local pieces force feedback, social media and market trends, NPS scores etc.) to predict behaviors, needs and preferences
execution of end-to-end campaign blueprints based on strategy // Actively drives reuse of selected local pieces force feedback, social media and market trends, NPS scores etc.) to predict behaviors, needs and preferences