and review established production schedules to insure customer commitments are met while operating at productivity and product quality Maintain productivity levels & identify opportunities for process improvement Operations experience at a Senior Management / Executive level. Bachelor's Degree in Business/Finance/Management/Operations
and review established production schedules to insure customer commitments are met while operating at productivity and product quality Maintain productivity levels & identify opportunities for process improvement Operations experience at a Senior Management / Executive level. Bachelor's Degree in Business/Finance/Management/Operations
primary objective will be to ensure the highest level of customer satisfaction, resolve escalated issues internal policies, industry regulations, and service level agreements. Implement corrective actions and process to engage effectively with stakeholders at all levels. Analytical mindset with proficiency in data analysis
primary objective will be to ensure the highest level of customer satisfaction, resolve escalated issues internal policies, industry regulations, and service level agreements. Implement corrective actions and process to engage effectively with stakeholders at all levels. Analytical mindset with proficiency in data analysis
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling