potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: Investigate potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off Contacting policyholders Requirements: Minimum of a Matric/NQF 4 qualification Solid insurance experience Working in a customer Point. High level Customer Service Skills Previous experience within the contact centre/insurance industry
potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: Investigate potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off Contacting policyholders Requirements: Minimum of a Matric/NQF 4 qualification Solid insurance experience Working in a customer Point. High level Customer Service Skills Previous experience within the contact centre/insurance industry
in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
primary objective will be to ensure the highest level of customer satisfaction, resolve escalated issues internal policies, industry regulations, and service level agreements. Implement corrective actions and process to engage effectively with stakeholders at all levels. Analytical mindset with proficiency in data analysis
primary objective will be to ensure the highest level of customer satisfaction, resolve escalated issues internal policies, industry regulations, and service level agreements. Implement corrective actions and process to engage effectively with stakeholders at all levels. Analytical mindset with proficiency in data analysis
drive operations at both a tactical and strategic level, by leading, performance managing, developing, and
drive operations at both a tactical and strategic level, by leading, performance managing, developing, and
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling
Fri) / 4am - 1pm (Mon - Fri) Relevant tertiary level qualification Experience in a client facing role