industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
lead our client's Legal Collections team in a busy call center environment. The successful candidate will and training - Monitor team performance, including call quality, adherence to collection guidelines, and experience in legal collections, preferably in a call center environment - Proven experience in team management
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
necessary schedules are sent with deadline. (Example Old mutual and debt council) Ensure accurate upload of payroll
advancement. If you are under the age of 35 years old you will be placed in their mentorship program.
to achieve financial well-being and generating mutual value for their members. Guided by fundamental
monthly fees 7. Updating e-filing and removal of old clients 8. General administration such as Audit engagement