in Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment
in Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin: weekly and followed up on. Maintain a list of all Agents' activities on a weekly and monthly basis, where
Linkedin, and Google searching. Previous cold calling experience This position is not suitable for a telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other Action-specific targeted projects via email and phone calls Ad hoc sales-related administration. Assist with of a long-term growth plan. Some degree of cold calling is expected for specific projects. General admin:
Linkedin, and Google searching. Previous cold calling experience This position is not suitable for a telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other Action-specific targeted projects via email and phone calls Ad hoc sales-related administration. Assist with of a long-term growth plan. Some degree of cold calling is expected for specific projects. General admin:
providers. Answering Switchboard & transferring calls – not a busy switchboard. General communication sellers, attorneys, bond originators & sales agents. Creating hard copy files of all transactions & for credit checks – Co-ordination with letting agents. Checking lease documents have been completed correctly correctly - Co-ordination with letting agents. Compilation of cover sheets for files. Compilation of Tenants & Landlords – Co-ordination with letting agents. Managing maintenance requests with service providers
providers. Answering Switchboard & transferring calls – not a busy switchboard. General communication sellers, attorneys, bond originators & sales agents. Creating hard copy files of all transactions & for credit checks – Co-ordination with letting agents. Checking lease documents have been completed correctly correctly - Co-ordination with letting agents. Compilation of cover sheets for files. Compilation of Tenants & Landlords – Co-ordination with letting agents. Managing maintenance requests with service providers