Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating
assist in the setup of a customer-required solution. Interpretation of customer requirements and requests execute a list of tasks. You will interact with customer's to clarify their requirements and provide feedback Implementing and supporting custom solutions for clients on Bitrix24 Consulting with customers regarding solutions setup that has been done by FullView for multiple customers Assist the technical team in development of modules related fields Experience using CRM Experience in customer engagement and query management Monthly Salary:
assist in the setup of a customer-required solution. Interpretation of customer requirements and requests execute a list of tasks. You will interact with customer's to clarify their requirements and provide feedback Implementing and supporting custom solutions for clients on Bitrix24 Consulting with customers regarding solutions setup that has been done by FullView for multiple customers Assist the technical team in development of modules related fields Experience using CRM Experience in customer engagement and query management Monthly Salary:
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary:
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary:
required by the company, responding to inhouse and customer concerns, document new IT processes and coordinating and patch management. Strong skills in network services such as DNS, TLS/SSL, HTTP Knowledge of security
required by the company, responding to inhouse and customer concerns, document new IT processes and coordinating and patch management. Strong skills in network services such as DNS, TLS/SSL, HTTP Knowledge of security
development typically falls into the category of SaaS service, web app, windows app, Machine Learning and Computer Rest service development and integration g. Azure (services, cosmos, storage, vision services etc.)
development typically falls into the category of SaaS service, web app, windows app, Machine Learning and Computer Rest service development and integration g. Azure (services, cosmos, storage, vision services etc.)