These include: queries from customers, assisting with complex service calls, technician support, queries ng>Skills:
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other
looking for a suitably qualified and experienced Customer Service Representative to join our dynamic team. Ensure time. Telephonic orders must be checked with the customer on the line to ensure the account number and order Manage the day-to-day requirements of our Customers. Resolve Customer queries/complaints in a timely manner working as a team effort to maintain high levels of service. Support the management structure and carry out and aid internal and external Customers with queries. Strong Customer facing skills, including clear
the Company's reputation by ensuring that all Customer requests are executed in a timely and professional maintaining open customer PO's. Managing rental engine transactions. Preparing Customer Sales Force entry documents. Validating Customer details on SA Menu and Sales Force. Loading new Customer Details. Preparing Compliance Department for authorisation. Assisting the Service Centre department with the opening of order tasks administration. Provide assistance and support to the Customer Service Department. Perform all other duties as required
responsible for:
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
Requirements:
Needs to have experience working with customer in terms of Technical/Systems support
Answer
candidate who will be able to develop into a Client Services Account Manager to handle their own portfolios
for creditors to be processed
Oversee all customs tops, queries and detains for adjustments
Assist
client
Matric
Minimum 7 years customs experience of which 2 years in a Supervisory capacity