resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
Responsible for ensuring that the products meet the customer needs, preferences, and expectations, as well analyzing customer feedback, and optimizing product pricing and promotions. Ensure customer satisfaction satisfaction by analyzing customer journeys and surveying customers Assist Ecommerce team with analysis and improvement improvement of customer processes and inventory improvement through generating product reports for decision limited to: Collaborate on developing e-commerce customer experience and operational plan to support business
Construction, Property, Hospitality, Energy, Financial services Sectors and Technology industries. We seek a vibrant coordination for customers. Perform analysis from questionnaires to understand customer needs. Contribute activities. Find new innovative ways to market products/services. Prepare and present reports accurately as and relationships with clients to ensure exceptional service. Possess in-depth product knowledge and be able
activity on all channels. Managing external marketing service providers campaign artwork. Managing B2B and B2C through rigorous monitoring and assessment of customer and competitor visibility and impact at all shopper engagement programs by channel. Managing customized category/customer solutions based on identified areas
activity on all channels. Managing external marketing service providers campaign artwork. Managing B2B and B2C through rigorous monitoring and assessment of customer and competitor visibility and impact at all shopper engagement programs by channel. Managing customized category/customer solutions based on identified areas
awareness and interest for their offering within their customer bases.
You will get exposure to many elements business strategies. This strategy may require customization throughout the year to leverage new areas of awareness and lead generation.
activity on all channels. - Manage external marketing service providers. - Manage B2B and B2C - Manage campaign through rigorous monitoring and assessment of customer and competitor visibility and impact at all shopper programs by channel. - Manage customised category/customer solutions based on identified areas of growth Detailed understanding of consumer, shopper and customer needs/dynamics - Previous experience managing
media, mailers, events, social media marketing, customer loyalty programs Work closely with Rectron marketing success/failure of activity Customer and Sales Enablement- Face to face or online for customers and internal Based Based on requirements of customers, awareness that needs to be driven, or Events In-person events focusing spray and pray approach. CIS, eg is targeted to customers who purchase Server licenses, hardware and storage are sent to sales to follow up on to ensure all customers are contacted and nurtured to close a lead and
media, mailers, events, social media marketing, customer loyalty programs Work closely with Rectron marketing success/failure of activity Customer and Sales Enablement- Face to face or online for customers and internal Based Based on requirements of customers, awareness that needs to be driven, or Events In-person events focusing spray and pray approach. CIS, eg is targeted to customers who purchase Server licenses, hardware and storage are sent to sales to follow up on to ensure all customers are contacted and nurtured to close a lead and
timelines set