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with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience maximization, regulatory compliance and overall agent performance. Grade 12 matric with Mathematics Minimum Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized and
Generation Agents What you will be doing as a Business to Business Lead Generation Agent: Making outbound calls appointment setting, lead generation, telesales or cold calling role Excellent communication skills I.T. literate
organizational skills. Ability to answer a high volume of calls and/or emails daily. Ability to share work among
South Africa that operates within a high-volume outbound call center environment. The role responsible for campaign objectives. Your primary goal is to maximize agent productivity and campaign performance through effective strategies, including pacing, prioritization, and call routing. Performance Monitoring: Monitor real-time Training and Support: Provide training and support to agents and supervisors on dialler usage and best practices Generate and analyze reports on dialler performance, agent productivity, and campaign results to drive data-driven
externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing review intraday performance, Understand and report on call drivers, working closely with the operational team requirements, Monitor the real-time adherence of all agents on all sites, Work with the Operational management to ensure that the real-time management of the agent groups is at an acceptable level Complete all daily thinker 3-6 months experience working within a Call Centre of a large operation (ideally in an analyst type
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is reviews and KURA executive report Outbound & inbound contact centre operational management and strategic
service. You'll have experience in both outbound and inbound calls, as well as experience of running cases problems before they arise. Assist with escalated calls and complaints in line with procedures. Providing
service. You'll have experience in both outbound and inbound calls, as well as experience of running cases problems before they arise. Assist with escalated calls and complaints in line with procedures. Providing
manage all after-hours call outs, must be first responder on-site to all call outs Document & Mailroom equipment Management of registered mail (inbound & outbound including tracking items) Follow up of queries/missing