with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience maximization, regulatory compliance and overall agent performance. Grade 12 matric with Mathematics Minimum Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized and
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, unstructured data
department Subject Matter expert within contact centre environment or corporate environments. Experience
position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance