within allocated customer accounts correctly and timely, thereby achieving high levels of customer satisfaction product renewals for allocated customer accounts in a timely manner. • Respond to and solve all related queries renewals, SAPS orders, and BDM billing. • Ensure that timely updates are provided to customers on the status to and process all allocated SAPS inquiries in a timely manner. • Ensure accuracy of capturing SAPS orders received via email and plan accordingly to ensure timely submission of bid documents. • Convert PDF tender
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Ensuring payment chasers / reminders are sent out timely and on schedule Refunds: o Administering refund from Head Office Treasury with 24 hour-turn-around time • Accept cash payments from walk-in customers • included in them o Ensuring premiums are paid on time • Reconciliations of suspense accounts and resolving