is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on is to support the client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's with recommendations on how to get the most from products/services Own proactive processes: host webinars
Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s communication. Business intuition: Our customers and products involve financial and technical aspects, so you value to customers. Strong organizational skills: manage workflows independently, take responsibility for R840,000 per annum. The post Customer Success Manager appeared first on freerecruit.co.za .
is to support the client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's with recommendations on how to get the most from products/services Own proactive processes: host webinars clients engaged with company and actively using products/services. Build customer loyalty to reduce churn such as Client Experience or Technical Account Management role IT/Tech related experience Experience with IT concepts High attention to detail, ability to manage a range of projects/clients at once
successful candidate along with headsets. Under the management of the Senior Customer Relations Officer, the administrative tasks, such as telephone queries and manages and monitoring the online student Whatsapp chat the student platforms. STUDENT QUERY RESOLUTION Manages the general email address and telephone line and Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist with capturing academic system. Maintains a good knowledge of products and policies in order to ensure that students
successful candidate along with headsets. Under the management of the Senior Customer Relations Officer, the administrative tasks, such as telephone queries and manages and monitoring the online student Whatsapp chat the student platforms. STUDENT QUERY RESOLUTION Manages the general email address and telephone line and Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist with capturing academic system. Maintains a good knowledge of products and policies in order to ensure that students
calls. Your responsibilities will include handling product orders, payments, inquiries, and more, all while
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating