IT MANAGER (Information Technoogy)
* MUST have IT Qualification
* MS
including Printers &
Scanners
* Managing Service Level Agreements
* Analysing and
Reference: JHB001374-JC-1 INFRASTRUCTURE TECHNOLOGY MANAGER (IT) - Qualification in IT - Olifantsfontein, (Midrand/Centurion (Midrand/Centurion area) Gauteng IT MANAGER (Information Technoogy) MUST have IT Qualification MS Office equipment, including Printers & Scanners Managing Service Level Agreements Analysing and Assessing
work experience AGILE Project Management knowledge Quality Management Deep Knowledge of Linux Vormetric
/>Proven experience of 10 years in operations management, preferably in the technology or financial services
Responsibilities:
Audit Findings Management:
Review and address audit findings
/>Front Line Operations Indirect monthly management and supervision of the front-line customer servicing
pertaining support resources.
Incident Management:
Develop and implement incident
incident response protocols to effectively manage operational disruptions, security breaches, and other incidents
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes performance stats – report back to Service Delivery Manager on monthly performance and low performance so it reporting and dashboards for management. Working together with the Incident Management team to address non-process this is not happening • Manage staff time keeping and address accordingly, manage all sick leave where abuse initiative and carry our assigned tasks to completion • Manage time, resources well and demonstrate good planning
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes performance stats – report back to Service Delivery Manager on monthly performance and low performance so it reporting and dashboards for management. Working together with the Incident Management team to address non-process this is not happening • Manage staff time keeping and address accordingly, manage all sick leave where abuse initiative and carry our assigned tasks to completion • Manage time, resources well and demonstrate good planning
understanding of change management frameworks and experience in developing change management plans.
expertise
- Experience with Intune Device Management and cloud architectures (Azure M365 & Intune)
- SCCM / Endpoint Management Certification
- ITIL V3/V4 Foundation
- Manage large-scale Windows device environments
-
infrastructure teams
- Develop and implement Endpoint Management Cloud Service Strategy with a focus on Azure
metrics such as average span, deepest layers, management ratios, employment costs and other metrics. Shape models and design, ways of working, efficiency and managing change by drawing best practice from Vodafone understanding of change management frameworks and experience in developing change management plans. Strong relationship
The Enterprise Software Product Manager will primarily be focused on providing exceptional customer service presentations to customers and partners Generate leads and manage the sales process together with the partner. Review tools Training on vendor/s processes and systems Managing minimum certification level of partners Ensure GTMs Managing the vendor sales process Deal registration, partner Discount, and margin management Enlisting opportunity to closure. Manage relationships and align with vendors. Manage relationships and align with