lities:
Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
responsibilities: Receptionist of the park Answer phone/email as well as customer interaction Customer service around monthly office supplies, electronic faults, repairs, etc. Facilitating the entire sales process with
responsibilities: Receptionist of the park Answer phone/email as well as customer interaction Customer service around monthly office supplies, electronic faults, repairs, etc. Facilitating the entire sales process with
Service Representatives to assist clients over the phone with regards to service complaints and queries. complaints service · Assisting Customers over the phone with policies and procedure of the company · Monitoring
communication with clients regarding non completed repair jobs advising of technician allocated and estimated filing thereof Daily Invoicing of jobcards where repair services rendered is not covered by existing service invoices generated Invoicing of parts used in repairs from jobcards submitted by technicians Cyclecounting expediting outstanding purchase orders for goods and repairs Capturing Goods Received Vouchers for stock delivered