Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Site Manager – FSS – Durban The position of a Site Security Manager is vacant in Durban reporting to the Operational & Branch Manager. The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently an
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
skills and resolve all technical issues using available tools and systems. • Demonstrate a clear understanding regarding payment authorisations • Customer Contact Centre to assist and improve customer communication, complaints